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Customer Implementation and Training Specialist Apprentice

Summary

This is a highly client-facing role suited to someone with prior experience in the software/IT industry who is looking to formalise and elevate their skills through the Level 4 Business Analyst Apprenticeship.

 

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you’ll do at work

We are seeking a confident and experienced Customer Implementation and Training Specialist to support the onboarding, implementation, and training of customers using our enterprise SaaS platform, HaulierMagic.

This is a highly client-facing role suited to someone with prior experience in the software/IT industry who is looking to formalise and elevate their skills through the Level 4 Business Analyst Apprenticeship.

Core Responsibilities

  • Develop a deep and comprehensive understanding of the HaulierMagic platform and its full functionality
  • Conduct on-site client visits across the UK (approximately 2 days per week) to:

o Demonstrate system capabilities

o Deliver structured user training

o Support implementation and onboarding

  • Analyse customer workflows and identify how the system can optimise their operations
  • esolve customer concerns professionally and efficiently
  • Escalate technical or complex issues to internal Product and Development teams
  • Gather customer feedback and contribute to continuous product improvement
  • Support documentation of business requirements, user processes, and system configurations
  • Assist with testing, configuration, and quality assurance activities