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CRM Executive

What You’ll Be Doing

In this hands-on role, you’ll support our CRM Developer with the ownership and day-to-day operation of our Adobe Campaign (Classic) platform, though experience with other ESPs like Braze or Salesforce Marketing Cloud is absolutely fine.

You will:

  • Build our workflows, test and deploy weekly email campaigns
  • Proof, troubleshoot and refine email creative
  • Support personalised content, offer codes and segmentation
  • Collaborate across Marketing, Data, Operations and agencies‑and‑learn activity and CRM insights
  • Help optimise our customer journeys and triggered communications
  • Monitor deliverability performance and uphold best practice
  • Support reporting, test-and-learn activity and CRM insights
  • Work within a tight, efficient critical path, keeping everything organised and on track – being agile to respond to trading needs

You’ll join a supportive, well-structured CRM team of five, known for being organised, collaborative and always looking for ways to get more from our tools, data, and customer understanding.

There’s scope to own and deliver individual projects to help advance our abilities and efficiencies and remain competitive.

 

Why You’ll Love Working Here

  • Work with iconic national hospitality brands
  • Have impact at scale with a CRM audience in the millions
  • Be part of a close‑knit, friendly team that values growth, learning and curiosity
  • Develop your skills in Adobe Campaign Classic and broader CRM tooling
  • Join a business that invests in its people and supports career progression

This is a brilliant role for someone who loves CRM execution and wants to stretch their skills across email operations, data, customer journeys and optimisation.

Why Join Us?

You’ll join a forward-thinking performance marketing team that embraces innovation, experimentation, and continuous improvement. Your work will have a direct and visible impact on business results, in a role where technical skill and analytical thinking truly shine.

We’re proud to be a Top Employer for 14 consecutive years, a top apprenticeship employer, #10 in the Stonewall Workplace Equality Index, and a Top 25 Exemplary Employer in the Investing in Ethnicity Parliamentary Matrix.