Data Analyst

We are The Housing Network (THN), a private Limited Company with a purpose. We exist to provide ‘More than a Roof’, because when life is at its toughest, we believe everyone deserves a safe and stable place to rebuild their lives. Homelessness is a vast and complex issue that does not have a single solution. In understanding that reality, we’ve learned the importance of perspective; appreciating that if we continue to innovate, collaborate, and give our best, we are playing our part in making a vital difference. We are a team that is absolutely committed to innovate, excel and be dependable in all that we do. Working hard together to achieve our mission of providing Better Accommodation, Better Support, Better Partnerships, and as a result Better Business.

Role Overview – What is it?

This role is a key element of our organisational focus and commitment to using data as a valuable tool to support our understanding of performance, to drive improvements; and also communicate our impact, to support our ambitious growth journey.

Working across our full suite of internal systems the role will incorporate all aspects of the data analysis function, including data cleansing and defect management, root cause analysis and process review, data collation and manipulation. Using this raw data the role will identify and develop opportunities to use and present data in an innovative, visibly engaging and effective way to maximise wider organisational outcomes.Alongside this, the role will lead on the creation of specific management information outputs (in prescribed formats) for key external stakeholders. Ensuring the accuracy and timeliness of the data is fully aligned to the relevant service level agreements and expectations.

As part of our overall commitment to organisational development, growth and data-led decision making we are investing heavily into new ICT systems. This role will play a significant part in supporting and mobilising this process, working across the organisation to support departmental leads and data-owners, to ensure the most positive transition process.

Main Duties – What needs to be done?

• Provide regular reporting packs to the various public bodies that we work with
• Prepare and automate monthly management pack with detailed business, operational and financial analysis and insights
• Provide statistical information and insights that can be used for business development and profile raising purposes
• Support decision making within the business by analysing data for a better understanding of the business drivers and appraisal of results of ongoing initiatives
• Work with the management team
• Support across the business to generate and analyse customer satisfaction surveys
• Work with all departments and other internal teams to identify how we can improve the quality and accessibility of our data and provide data insights to team operations.
• Support ad hoc projects such as reporting on property pipeline and deployment for new other business expansions
• Support migration of data from legacy systems into Omniledger or others
• Establish and document processes to obtain information from various data sources
• Work with external IT support to ensure Omniledger data accuracy and consistency
• Train members of the finance and other teams on Power BI

Relationships – Who will I be working / engaging with?

• Part of the finance team you will be collaborating with finance colleagues as well as working across the full breadth of the business