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Sales Advisor

This role is for our Discover London and LEGO stores situated in the departure lounge of Luton Airport; we are currently looking for an energetic, enthusiastic person to join our team, someone with a passion for excellence, teamwork and world class customer service.

Job purpose:

Outstanding service is the heart of our business, and our aim is for customers who enter our stores, be greeted by a friendly team of Sales Advisors, who can offer expert help and advice. As a Sales Advisor you will be involved in all aspects of our busy store, delivering first class customer service on the sales floor and till point.

Hours: 15hrs, across 2 days

Key responsibilities:

100% Customer Focus

– Greeting customers with a friendly smile
– Helping customers with product selection
– Offering additional link sales
– Ensuring all customers receive excellent customer service every-time
– End to end customer service including till operations

Stock Management

– Ensuring the store is fully replenished
– Goods receiving duties
– Stocktaking and inventory compliance
– Merchandising & pricing

Housekeeping / Health & Safety

– Keeping the store well presented at all time
– Ensure the safe usage of all the cleaning materials
– Ensuring store and stock rooms are kept tidy in line with H&S
– Reporting any potential hazards on the shop floor or stock room to the manager/supervisors

Security

– Ensuring security of stock on shop floor and compliance of till inventory
– Responsible for the shop floor security when on shift
– Awareness of potential security risks out with store and part of the greater airport community