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School Technician

Job Description

Are you a skilled IT professional with a passion for supporting schools and delivering exceptional technical service? We are looking for a School Technician to join our team and provide on-site and remote IT support, ensuring smooth and efficient operation of school technology systems.

Key Responsibilities

Customer Support & Satisfaction

  • Attend scheduled and unscheduled site visits to provide hands-on IT support.
  • Address issues raised by clients and proactively resolve technical challenges.
  • Maintain effective communication with clients, keeping them informed of progress and next steps.
  • Ensure work completion is documented accurately in managed service tickets.

Hardware & Software Support

  • Diagnose, repair, and maintain desktops, laptops, printers, AV equipment, and peripheral devices.
  • Install, configure, and troubleshoot operating systems (Windows, macOS, Linux) and educational software, including productivity suites and specialized applications.
  • Deploy and re-image hardware, set up printers, and manage print accounts.

Network & IT Security

  • Maintain network user accounts, permissions, and profiles.
  • Configure and troubleshoot LAN/WAN, Wi-Fi, VPNs, and networking equipment.
  • Ensure cybersecurity best practices, antivirus updates, firewall configuration, and web/email filtering are up to date.

Audio-Visual & Remote Support

  • Set up and maintain AV equipment, including projectors, smart boards, and video conferencing tools.
  • Provide remote support using tools like Remote Desktop or TeamViewer, coordinating with 2nd and 3rd line support teams.

Documentation & Inventory Management

  • Maintain accurate technical documentation, network diagrams, and user guides.
  • Support schools in managing IT inventory, recommending purchases when required.
  • Ensure adherence to company and client processes to deliver a consistently high-quality experience.

Additional Responsibilities

  • Provide 1st line support across all school IT systems.
  • Assist with IT projects when school support work is not scheduled.