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Social Survey Interviewer

The International Passenger Survey Interviewer position sits within ONS’s Survey and Field Operations directorate, playing a crucial role in collecting data that underpins some of the UK’s most important economic and social statistics. This role directly supports the International Passenger Survey, one of ONS’s flagship data collection operations that provides essential information on overseas travel, tourism expenditure, and migration patterns.

Working from the Luton Airport, you’ll be part of a national network of interviewers who ensure comprehensive coverage of the UK’s major departure points. The data you collect feeds into official statistics used by government departments, businesses, and researchers to understand travel trends and their economic impact.

The role offers exposure to diverse operational environments and the opportunity to develop skills in data collection, customer service, and digital systems. This position provides a foundation for career development within the organization’s survey operations, with opportunities to progress into supervisory or specialized roles within our field operations network.

You will be based at the Luton Airport and this will be considered your normal place of work.

IPS shifts are allocated on a 6 weekly basis with a mixture of AM & PM weekday and weekend shifts.

You need to be aware that you will work on a rota basis and that you will need to be available to sign in at workstation as early as 05:40hrs (AM shifts) and stay until as late as 22:40hrs (PM shifts).

 

Responsibilities :

  • Work independently or as a part of a small team to undertake interviews with the travelling public, demonstrating high standards of data collection and meeting your KPIs.
  • Gathering data at the beginning of the passenger journey, follow guidelines and instruction dependent upon how passengers are processed at the data collection point.
  • Be responsible for self, ensuring site operating procedures and health and safety procedures are adhered to at all times.
  • Be punctual, ensuring shift start times are met.
  • Build effective relationships with airport/port staff to enable co-operation necessary for effective data collection.
  • Collect and transmit high quality data within agreed timeframe and following agreed protocols.
  • Be proficient in the digital technology and corporate systems required for your role. · Take responsibility for your breaks, ensuring data collection is not compromised.
  • Complete the administrative tasks required for your role as detailed.
  • Buddy new interviewers as required, helping them settle into the environment and reach required standards.
  • Working in partnership with your Site Manager, identify areas for your continued learning, self development and progression.
  • Provide constructive feedback to your managers to help the operation and structure perform more efficiently.