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Thank you, we have a career assistant 'Aisha' which can help you consider roles that value your experience

No worries — lots of people start here. Aisha can help you find the training you need and get you job-ready

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Team Member

MERKUR Slots are part of the Gauselmann Group, a family-owned German company that trades in over 40 European countries and is regarded as the foremost provider of gaming machines in Europe. In the UK, we currently operate over 220 high street Adult Gaming Centres under our MERKUR Slots Brand.

 

Duties include but not limited to:

  • To ensure that the venue housekeeping is always of the highest possible standard, regularly cleaning gaming equipment, floors, walls and other surfaces.
  • To ensure service rounds and refreshments are offered in line with brand guidelines.
  • To monitor the actions and behaviour of customers, noting any behaviour considered to be suspicious and/or disruptive to the smooth operation of the venue.
  • To assist with any administration as required to 100% accuracy.
  • To help ensure that promotions run smoothly and are a success.
  • To ensure that customer service is carried out in line with company standards and results in “customer satisfaction”.
  • To own and resolve problems, escalating where appropriate and in accordance with the complaints policy.
  • To interact with customers through your shift and intervene as appropriate. Such interactions must be logged in accordance with policies.
  • To maintain a high standard of personal presentation ensuring the brand dress code is always adhered to, whilst on duty.
  • Achieve, maintain and impart to customers great product knowledge to support the customer journey and enjoyment.
  • Gain a good understanding of all company policies and procedures around safeguarding and challenge 25
  • To actively discourage harassment, victimisation or discrimination against employees, management or customers on the grounds of race, sex, disability, age, sexual orientation, religion or belief.
  • Full job description can be provided on request